There will be no check-in fee for all international flights. To save time and costs, you may perform web check-in, mobile check-in and kiosk check-in. If you are performing a web check-in, kindly make sure that you are able to print your boarding pass; if you are performing kiosk check-in make sure you have your 6-digit booking reference number ready. Counter check-in is free of charge on other airlines. What is the rationale for AirAsia to implement a fee?
This is to promote better efficiency and be cost effective. AirAsia will now focus on self check-in and counter check-in will be chargeable as it is an additional service with added human resources. Counter check-in fee is a service fee that applies to a guest who performs a manual check-in at the airport check-in counter for domestic flights only within Malaysia.
The RM10 charge is based on the calculation of rental and manpower cost needed per day of operations, for one guest per check-in counter. Is the fee charged per booking or per guest? Does the fee differ for children and adult? Counter check-in fee will be charged at the same rate for every guest checking in at the counter regardless of age. In case of flight cancellation, you are entitled for a full refund or be placed on the next available flight. Who are exempted from the counter check-in fee?
Will receipts be issued for the counter check-in fee payment? Will I still be charged the counter check-in fee in case of kiosk breakdown? I am travelling in a group and there are more than 9 passengers under the same PNR, can I perform self-check-in to avoid the counter check-in fee? Make sure you arrive at the airport early so you are not in a rush. We recommend the following timing for you to be at the airport prior your flight departure time; International flights At least 3 hours before departure time Domestic flights At least 2 hours before departure time The above timings are just our suggestions for you to plan your journey to the airport efficiently.
URL Name. Check-in Booking airasia flights. Contact channels. Chat with AVA now. International flights. At least 3 hours before departure time. Domestic flights. At least 2 hours before departure time. If there is no requirement for a certain certificate for example PCR test or Vaccination by a particular destination, you would not be prompted to upload the said document.
If you use a self test kit, take it to the airport to undergo the test at the screening area provided OR purchase the self test kits at the screening area at the airport. All tests using the self test kits must be done in the designated area at the airport to ensure accuracy of the result. You are required to present your result to be verified by the health authorities before departure. Who is eligible to use the self check-in? Self check-in is available for all individuals or groups of up to 9 guests except for:.
Guests experiencing reduced mobility or requiring special assistance. Guests below 16 years old and travelling alone. Guests travelling with an infant 8 days old and below. You can still perform self check-in even if you are:. But you are advised to identify yourself to a member of our check-in or boarding gate team to ensure that you meet our company policy.
What if airasia is unable to verify my status? Guests will be able to print their boarding passes using the 2D barcode scanners or Self Check-In Kiosks at the airport. In addition, there is a mobile check-in application available for Androids, BlackBerrys, and iPhones. The counter opens 2 hours before the scheduled time of departure and closes 45 minutes prior to the departure time. Love travel? Sign up for our free newsletter and get the latest news, insights, and money-saving tips.
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